Refund, Return and Cancellation Policy - ReVeda Wellness

What happens to your order and your money if you cancel, return or need a refund

Brand and website	ReVeda Wellness \| https://www.revedahealth.in
Operated by	Prince Sharma
Entity type	Sole proprietorship
Registered address	Plot no. 27, Titardi, Udaipur, Rajasthan 313001
GSTIN	08GGUPS4210N2ZJ
Customer care	hello@revedahealth.in \| +91 90796 11484 (call or WhatsApp, Monday to Saturday, 10:00 am to 6:00 pm IST)
Grievance Officer	See Section 4.2
Version	1.0
Effective date	01 April 2026
Last updated	15 October 2026

This Refund, Return and Cancellation Policy (“Policy”) explains how you can cancel an order, return or replace a Product, and get your money back when you buy from www.revedahealth.in (the “Website”). It applies to every order placed with ReVeda Wellness (“ReVeda”, “we” or “us”).

This Policy is part of our Terms and Conditions (“Terms”). Words with capital letters, such as “Products” and “Applicable Law”, have the same meaning as in the Terms. On cancellations, returns, replacements and refunds, this Policy prevails over the Terms, as Section 1 of the Terms provides. Delivery timelines are set out in the Shipping Policy. Personal data is handled under the Privacy Policy.

Nothing in this Policy excludes or limits any right or remedy you have under Applicable Law. This includes the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 and the Sale of Goods Act, 1930. If this Policy gives you less than the law does, the law applies.

Key terms

Term	Meaning
Dispatch	The point at which the ReVeda hands your order to a courier partner and a tracking number is generated.
Delivery	The date on which the courier records the parcel as delivered to you or to the recipient you named.
RTO	Return to origin. A parcel that goes back to ReVeda without being delivered.
Working day	Any day other than a Sunday or a public holiday in India.

At a glance

If this happens	What you can do	Section
You change your mind before dispatch.	Request a return within 10 days of delivery. Pick-up cost is deducted, and the delivery charge is not refunded.	1.1
Your order has been dispatched.	Refuse delivery, ask us to stop the shipment, or return it after delivery.	1.2
Your order is late, undelivered or lost.	Cancel for a full refund. If the courier confirms it is lost, choose a replacement or a refund.	1.3
A Product arrives damaged or is wrong or missing.	Report within 7 days of delivery for a replacement or refund.	2.1
A Product is expired, tampered with or not as described.	Report within 30 days of delivery for a replacement or refund.	2.1
You find a defect or quality concern while using a product.	Report it any time before the expiry date, with the batch number.	2.1
You change your mind about an unopened product.	Request a return within 10 days of delivery.	2.2
You are waiting for a refund.	ReVeda starts the refund within 3 working days of approval. Your bank then takes its own time to credit it.	3.2
You are unhappy with a decision.	Write to customer care, then to the Grievance Officer. We acknowledge within 48 hours and resolve within 30 days.	4

1. Cancellation

This section explains how to cancel an order before it reaches you and when ReVeda may cancel one.

1.1 Cancelling before dispatch

You may cancel any order before dispatch, for any reason. You do not need to explain why.
You may cancel the whole order or only some items in it.
ReVeda does not charge a cancellation fee.
To cancel, write to hello@revedahealth.in or message +91 90796 11484 on WhatsApp. Please quote your order number and write from the email address or mobile number you used at checkout.
A cancellation is accepted if the order has not been dispatched when ReVeda processes your request. Orders can be dispatched soon after they are placed, so please write as early as you can.
ReVeda refunds the full amount you paid, including any delivery charge, as Section 3 explains. For a cash-on-delivery order, nothing has been collected, so no refund is due.

1.2 Cancelling After Dispatch

Once an order is dispatched, it is with the courier. ReVeda cannot always recall it. You have three options.

Refuse delivery → You may refuse the parcel when it arrives. It then returns to ReVeda as an RTO.
Ask us to stop the shipment → Write to us at once. ReVeda asks the courier to hold or return the parcel but cannot promise the courier will be able to.
Accept and return → Accept the parcel and request a return under Section 2.2 if the Product is eligible.

A parcel that comes back to ReVeda undelivered is treated as cancelled. This includes refusal, a wrong or incomplete address, and a recipient who cannot be reached. ReVeda refunds once it receives the parcel back, as Section 3 explains.

If you refuse a parcel because you changed your mind, ReVeda refunds everything you paid, including the delivery charge. ReVeda bears the courier cost. If the parcel returns because the address or phone number you gave was wrong, incomplete or unreachable, the delivery charge is not refunded.

If you refuse a parcel because its outer packaging is visibly damaged, ReVeda treats it as a damaged-Product claim under Section 2.1 and refunds in full. A photograph of the packaging helps but is not required.

For a cash-on-delivery order, refusing the parcel means no payment is collected, so no refund is due. Repeated refusal of cash on delivery orders may lead ReVeda to withdraw that option for you, as Section 8 of the Terms states.

1.3 Delayed, Undelivered Or Lost Orders

Delivery dates are estimates. If your order is not delivered within 7 days after the latest estimated delivery date shown to you, you may cancel it and receive a full refund, including the delivery charge.
If the courier confirms that a parcel is lost, ReVeda will either send a replacement or refund you in full. You choose.
If an event beyond ReVeda’s reasonable control, as described in Section 16 of the Terms, stops us from fulfilling your order within a reasonable time, you may cancel it for a full refund.
In each case, ReVeda refunds once the courier confirms the parcel has not been delivered. You do not need to wait for it to come back. If the parcel arrives after you cancel, please refuse it or tell us.

1.4 Cancellation By ReVeda

ReVeda cancels an order only for a genuine reason. Section 6.3 of the Terms lists them. In short:

the Product is unavailable, or a stock error occurred.
a price or product-information error is evident.
payment fails or is not received.
The address is incomplete or not serviceable before dispatch, and we cannot reach you.
we reasonably suspect fraud or an unauthorised transaction.
the order is a duplicate, or its quantity suggests resale.
a legal, regulatory or safety reason requires it, or a technical error occurred.

When ReVeda cancels an order, we tell you the reason by email, SMS or WhatsApp. We then refund every amount you paid for that order, including delivery charges, with no deduction. Section 3 explains how and when.

If the cancellation is due to an obvious price error, ReVeda also offers you the chance to buy the Product at the correct price, as Section 7.4 of the Terms provides. You may decline, and you then receive a full refund.

If an address is incomplete, ReVeda tries to reach you with the details you gave. If we cannot reach you within 7 days, we cancel the order and refund you.

2. Returns And Replacements

This section applies to Products you have received. It covers two situations. The first is a problem with the Product or its delivery, where ReVeda replaces or refunds. The second is a change of mind, where a return is allowed on conditions.

2.1 Damaged, Wrong, Defective Or Expired Products

If any of the following applies, ReVeda will replace the Product or refund you at no cost to you. You may choose between a replacement and a refund. If a replacement is not available, ReVeda refunds you.

Situation	Report within	What ReVeda does
Product damaged in transit, such as a crushed, leaking or broken pack	7 days of delivery	Replacement or refund.
Wrong Product, variant or pack size delivered	7 days of delivery	Replacement or refund.
Item or quantity missing from your order, including a free gift	7 days of delivery	A missing item was sent, or a refund for that item.
The Product was expired at delivery.	30 days of delivery	Replacement or refund.
The pack was tampered with, or the seal was broken, on arrival.	30 days of delivery	Replacement or refund.
The product does not match its description on the Website or its label.	30 days of delivery	Replacement or refund.
Defect or quality concern found during use, such as foreign matter or an unusual smell or appearance	Any time before the expiry date printed on the pack	Replacement or refund after ReVeda reviews the batch details.

These are minimum periods. A defective Product reported within 30 days of delivery is always accepted. A report made later is still reviewed on its merits. They do not reduce your rights under Applicable Law.

Do not consume a Product that is damaged, tampered with, expired or doubtful. Keep it, with its pack and carton, until your request is resolved. Section 4.7 of the Terms explains Product safety.

If you suspect an adverse reaction, contamination or a counterfeit Product, stop using it and write to us under Section 4.7 of the Terms. ReVeda reviews every such report against batch records. If the review finds that a Product did not meet its label or safety requirements, ReVeda replaces or refunds it.

2.2 Returning An Unopened Product

You may return a Product because you changed your mind if all of the following apply.

You request the return within 10 days of delivery.
The Product is unopened and unused, and its tamper-evident seal is intact.
It is in its original packaging, and the labels and batch details can be read.
Any free gift or promotional item that came with it is returned together with it.
It was not marked as a final sale item on the Product page before you bought it.

ReVeda refunds the price you paid for the returned Product after it receives and checks the Product. The cost of the reverse pick-up is deducted from the refund. ReVeda shows you this amount before you confirm the return. The delivery charge you paid at checkout is not refunded for this kind of return.

If your PIN code is not covered for pick-up, you may send the Product by a trackable courier and share the tracking details. ReVeda then refunds the Product price on receipt.

2.3 Products That Cannot Be Returned For A Change Of Mind

ReVeda does not accept a change-of-mind return in these cases.

The Product has been opened or used.
The seal is broken or the pack is opened, and no defect is claimed.
The Product was damaged after delivery through handling, storage or misuse.
The original packaging is missing, or the batch details cannot be read.
The 10-day period has passed.
The Product was clearly marked as a final sale item before purchase.

These exclusions do not affect your rights where a Product is defective, damaged on arrival, unsafe, expired, incorrect, or does not match its description or label. Section 2.1 applies in those cases.

For food safety reasons, ReVeda does not restock or resell any returned Product.

2.4 How To Request A Replacement, Return Or Refund

Write to hello@revedahealth.in or message +91 90796 11484 on WhatsApp. Use the email address or mobile number registered with your order.
Include your order number, the Product and the reason for the request.
For a damage, wrong item, missing item or quality claim, add clear photographs or a short video. Show the Product, the pack, the outer carton and the shipping label. Also give the batch number and expiry date printed on the pack. An unboxing video helps but is not required.
For a gift order, ReVeda deals with the person who placed the order. The refund goes to that person’s original payment method.
ReVeda replies within 2 working days of receiving your complete request. We either give a decision or ask for more information.
Please do not send anything back before ReVeda approves the request. A parcel sent without approval may be hard to trace.
For an approved return, ReVeda arranges a reverse pick-up through its courier partner where your PIN code is covered. Please pack the Product securely in its original packaging.
If a Product is damaged, wrong or defective, ReVeda bears the return cost. In a clear case, ReVeda may approve the request on photographs alone and tell you how to dispose of the Product. For a safety concern, ReVeda may ask you to keep the Product so it can be collected and checked.
ReVeda checks a returned Product within 2 working days of receiving it and tells you the outcome. If the return is not eligible, we tell you why in writing. If you ask, we send the Product back at your cost.

ReVeda uses the information and photographs you send only to handle your request. The Privacy Policy explains how ReVeda handles personal information.

2.5 Replacements

A replacement is the same Product in the same variant and pack size. ReVeda does not offer an exchange for a different Product.
ReVeda sends the replacement within 3 working days of approving the request. There is no charge, including for delivery. If the original must come back, ReVeda may send the replacement once the pick-up is confirmed.
A replacement may come from a different batch. Please check its expiry date on delivery.
Delivery of a replacement follows the Shipping Policy.

3. Refunds

This section applies to every refund under this Policy.

3.1 How A Refund Is Paid

Online payments → ReVeda refunds to the original payment method, whether UPI, card, net banking or wallet. The refund goes through ReVeda’s payment partner. For online payments, ReVeda does not refund to a different account.
Cash on delivery → Please share a UPI ID or bank details if you have no UPI, only from your registered email address or WhatsApp number. Never share card details, OTP, PIN or CVV.

Closed or expired payment method → Write to us. After verification, ReVeda arranges the refund to another account in your name.

ReVeda never asks for your card PIN, CVV or UPI PIN, or for any OTP by call, message or email. Share a delivery OTP only with the courier at the time of delivery. If anyone else asks, do not share it. Report it to hello@revedahealth.in. ReVeda does not issue store credit in place of a refund unless you ask for it.

3.2 Refund Timelines

Situation	ReVeda starts the refund
Order cancelled before dispatch or cancelled by ReVeda	Within 3 working days of the cancellation.
Claim approved under Section 2.1 where the Product need not come back	Within 3 working days of approval.
Product returned for a replacement, refund or change of mind	Within 3 working days of ReVeda receiving and checking the Product.
Parcel returned to ReVeda undelivered (RTO)	Within 3 working days of ReVeda receiving the parcel.
Delayed, undelivered or lost order	Within 3 working days of the courier confirming non-delivery.
Cash on delivery refund	Within 3 working days of ReVeda receiving valid bank or UPI details and approving the refund.
Money debited but no order confirmation	Reversed automatically within the timelines set by the Reserve Bank of India. If it is not, write to us with the transaction ID.
Duplicate payment	Refunded in full within 3 working days of ReVeda verifying the duplicate.

ReVeda confirms each refund by email or WhatsApp with a refund reference. Banks and payment providers usually take 5 to 7 working days to show the credit. This is outside ReVeda’s control. If the money has not arrived after 7 working days, write to us with the refund reference. We will follow it up with the payment partner.

3.3 What Is Refunded

Situation	Price of the Products	Delivery charge and cash on delivery fee
Cancelled before dispatch	Refunded in full.	Refunded in full.
Cancelled by ReVeda	Refunded in full.	Refunded in full.
Delayed, undelivered or lost order (Section 1.3)	Refunded in full.	Refunded in full.
Approved claim under Section 2.1, including refusal of a visibly damaged parcel	Refunded in full.	Refunded in full.
Refused after dispatch because you changed your mind	Refunded after ReVeda receives the parcel.	Refunded in full.
Parcel returned undelivered because the address or phone number was wrong, incomplete or unreachable	Refunded after ReVeda receives the parcel.	Not refunded.
Change-of-mind return after delivery (Section 2.2)	Refunded after ReVeda receives and checks the Product, less the reverse pick-up cost.	Not refunded.

3.4 Discounts, Coupons And Promotional Orders

ReVeda refunds the amount you actually paid. A coupon or discount has no cash value, as Section 7 of the Terms states.
If you return part of an order, the discount is shared across the items in proportion to their prices.
A free gift is returned with the Product it came with. If the Product is replaced, the gift stays with you unless it is also affected.
A bundle is returned in full for a change of mind. If one item in a bundle is defective or damaged, ReVeda replaces or refunds that item.

3.5 Tax Invoice And Credit Note

Where ReVeda has issued a tax invoice, it issues a credit note for the refunded amount, as the Central Goods and Services Tax Act, 2017, requires. We send it to your registered email address. You do not need to ask for it.

3.6 If A Request Is Declined

If ReVeda declines a request or approves it only in part, we tell you why in writing. You may then escalate the matter under Section 4. ReVeda may decline a claim that it finds to be false, after giving you a chance to respond.

4. Contact and Grievance Redressal

4.1 Customer Care

For any request under this Policy, contact customer care first.

Email	hello@revedahealth.in
Phone and WhatsApp	+91 90796 11484
Working hours	Monday to Saturday, 10:00 am to 6:00 pm IST

4.3 Grievance Officer

To escalate, contact the Grievance Officer appointed under the Consumer Protection (E-Commerce) Rules, 2020.

Name	Prince Sharma
Designation	Proprietor and Founder
Email	hello@revedahealth.in
Phone	+91 90796 11484
Address	Plot no. 27, Titardi, Udaipur, Rajasthan 313001
Working hours	Monday to Saturday, 10:00 am to 6:00 pm IST

Send your order number, the Product and batch details where relevant, a description of the issue and any photographs or documents. ReVeda acknowledges every complaint within 48 hours and resolves it within 30 days of receipt. Complaints about personal data follow Section 13 of the Privacy Policy and go to the same Grievance Officer.

4.3 Other Remedies

You may also contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in. You may file a complaint with a Consumer Commission under the Consumer Protection Act, 2019. The Act requires the complaint to be filed within two years from the date the cause of action arises. Section 19 of the Terms explains where you can file it.

4.4 Laws Behind This Policy

Law	What it means for you
Consumer Protection Act, 2019	It is an unfair trade practice to refuse to take back defective goods and refund the price. The period is the one stated in the bill, or thirty days if none is stated (Section 2(47)). Sellers are also liable for defective products (Chapter VI).
Consumer Protection (E-Commerce) Rules, 2020	ReVeda must name a Grievance Officer. It must acknowledge complaints within 48 hours and resolve them within 30 days. It must refund accepted requests within a reasonable time. It cannot charge a cancellation fee that it would not bear itself.
Sale of Goods Act, 1930	Goods must match their description and be of merchantable quality (Sections 15 and 16).
Food Safety and Standards Act, 2006 and FSSAI regulations	Products must be safe and correctly labelled. This is why expired, tampered or unsafe Products are always replaced or refunded, and why returned Products are not resold.
Reserve Bank of India directions on payments	Refunds follow the original payment source. Failed transactions are reversed within the set timelines.
Central Goods and Services Tax Act, 2017	A credit note is issued for refunds on a tax invoice (Section 34).

4.5 Changes To This Policy

ReVeda may update this Policy when its practices or the law change. An update applies to orders placed after its effective date. An order already placed stays under the version in force when it was placed. Section 20 of the Terms explains how changes are notified.